Account Functions
From BlueFur.com Support Wiki
Listing accounts
The List Account function displays all of the accounts on your server. It displays a variety of detailed information including the account's domain name, IP number, user name, contact e-mail, partition location, and disk space quota. At the bottom of the list is the total number of accounts and a search function that enables you to search for specific types of accounts.
To list your accounts:
- Click on the List Accounts link in the Account Functions menu.
- A detailed list of accounts on your server is displayed. If you need to find a subset of your accounts, click on one of the listed radio buttons, enter the search criteria in the available field, and click on the Find button.
Creating a new account
Web Host Manager enables you to quickly add new accounts - you simply fill in the fields to specify the account details. Using packages will speed up this process considerably - refer to Packages for more information.
Note: The CPanel / Web Host Manager package does not support domains or usernames that start with numbers. Do not create accounts that start with numbers as you will not be able to use some functions on these accounts.
To create a new account:
- Click on the Create a New Account link in the Account Functions menu.
- Enter the domain name and username of the account in the Domain and UserName fields. The UserName field will automatically populate with the first 8 characters of the domain name, but you can change this to whatever you want.
- Enter the password.
- If this is an IP account, you can choose what available IP address is used from the IP Address drop-down list.
- Choose the Package from the drop-down list.
- Click on the Create button.
NOTE: You can create a cPanel for a subdomain by entering in the Domain name field the subdomain and url. It would look like this subdomain.yourdomain.com.
Watch a video that demonstrates how to do this step by step.
Skeleton directory
The skeleton directory is the directory template that is used to create all new accounts - any files that are placed in the skeleton directory are automatically copied into new accounts. For example, if you placed an index.html file in the /public_html folder in your skeleton directory, all new accounts will have that automatically include that file.
To display the skeleton directory path:
- Click on the Skeleton Directory link in the Account Functions menu.
- The skeleton directory path is now displayed.
NOTE: If you do not place an index file in your skeleton directory then users will see a folder display when they surf to their site. It is recommended that you put a place holder with your company name in and index.htm and upload it to the skeleton directory.
Watch a video that demonstrates how to do this step by step.
Terminating an account
Terminating an account deletes the account and all associated files from your web server. Terminating a problematic account should be a last resort - you can always suspend an account until the problems are resolved.
To terminate an account:
- Click on the Terminate an Account link in the Account Functions menu.
- Click on the required domain or user name in the displayed list.
- If you need to keep the DNS zone active, click on the Keep Dns Zone tick box.
- Click on the Terminate button. Use the user name function if a user has several different accounts, all of which need to be terminated.
NOTE: When an account is terminated it is gone, use this feature carefully you can only pull an account back from backup and some data may be lost. We recommmend you suspend an account for a few days before terminating it.
Watch a video that demonstrates how to do this step by step.
Upgrading or downgrading an account
You can modify an account by upgrading or downgrading the package used for the account. This enables you to make wide-ranging changes quickly and consistently according to your pricing and package structure.
To upgrade or downgrade an account:
- Click on the Upgrade/Downgrade an Account link in the Account Functions menu.
- Click on the domain or user name in the displayed list and click on the Modify button.
- Click on the new plan in the displayed list and click on the Change button.
Note: Changing plans does not modify CGI access and does not affect whether they have an IP or not.
Watch a video that demonstrates how to do this step by step.
Viewing bandwidth usage
You can view the total bandwidth used, broken down by account, on your server per month.
Note: Only HTTP, POP mail, and FTP traffic statistics are currently monitored for bandwidth.
To view bandwidth usage:
- Click on the View Bandwidth Usage link in the Account Functions menu.
- View the displayed bandwidth usage.
Limiting bandwidth usage
Web Host Manager enables you to limit the bandwidth usage of a particular domain or all the domains of a particular user.
Note: Bandwidth usage is only checked once a day, between midnight and 6am server time.
To limit bandwidth usage:
- Click on the Limit Bandwidth Usage link in the Account Functions menu.
- Click on the required domain or user name in the displayed list and click on the Limit button.
- Enter the bandwidth limit for the account in the Bandwidth Limit field and click on the Change button
Suspending or unsuspending an account
Web Host Manager enables you to suspend problematic accounts. Suspension simply means that no web site pages are served to accounts, no FTP connections are accepted, and all e-mail is blocked. Suspension is the first step in dealing with problematic accounts. If the problems can not be resolved, the account needs to be terminated.
To suspend or unsuspend an account:
- Click on the Suspend/Unsuspend an Account link in the Account Functions menu.
- Click on the required domain or user name in the displayed list.
- Enter a brief description of why the account is being suspended in the Reason field, if you are suspending an account.
- Click on the Disallow resellers from unsuspended tick box if you do not want the reseller who signed up this account unsuspending it.
- Click on the Suspend or UnSuspend button.
Watch a video that demonstrates how to do this step by step.
Listing suspended accounts
You can keep track of all accounts you have suspended by listed the accounts.
To list suspended accounts:
- Click on the List Suspended Accounts link in the Account Functions menu.
- A list of suspended accounts is now displayed.
Modifying the Suspended Account page
The Suspended Account page is the HTML page that account holders will see when they attempt to log in to their account. You can modify the default page to contain your specific contact information and brading, if required.
To modify the Suspended Account page:
- Create an HTML page that appears exactly how you want it to appear.
- Click on the Modify Suspended Account Page link in the Account Functions menu.
- Copy and paste the HTML code of your modified page over the content of the default Suspended Account page and click on the Save button.
Watch a video that demonstrates how to do this step by step.
Modifying quotas
The Quota Editor allows you to alter how much disk space an account is allowed.
To alter an account's disk space quota:
- Click on the Quota Modification link in the Account Functions menu.
- Enter the new quota amount next to the required account in the Quota field and click on the Change button.
- Repeat the procedure for multiple accounts.
Modifying an account password
You can change an account holder's password , if required. This is usually necessary when the account holder can not remember their password.
To change an account's password:
- Click on the Password Modification link in the Account Functions menu.
- Click on the required domain or user name in the displayed list and click on the Change Password button.
NOTE: As a reseller you can login to your accounts cPanel with your own reseller password. Instead of resetting your users password.
Watch a video that demonstrates how to do this step by step.
Listing subdomains
Web Host Manager enables you to list all subdomains on your server. This function will display all subdomains and parked domains, sorted by domain name.
To list all subdomains:
- Click on the List Subdomains link in the Account Functions menu.
- A list of subdomains and parked domains, sorted by domain name, is now displayed.
